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Something is not right

Almost everything is on this list, and every item has a short fix. Start with the setup check.

First: run the setup check. Double-click 4 Check My Setup.cmd in C:\ShortcutDeck, the folder you unzipped to. Seven lines, each OK or with the fix under it. It changes nothing; it only tells you. Most of the time one line is flagged, and most of the time that line is Claude Code not installed yet, which is Step 5 of the guide.
I am on a Mac

ShortcutDeck is Windows only today. Not partly working, not working with a workaround: the launchers, the installer and the setup check are all Windows.

macOS is planned and it will ship tested on real hardware rather than ported blind. Leave your address on the home page and you will hear the day it lands.

If you bought it without noticing, say so and we will sort it out. That is on the listing to make clearer, not on you.

The ones that actually happen

A key seems to do nothing

The keys type into the Claude Code window that is in front. If no Claude Code is open, the first press only opens one - press again.

If a tab is in front where Claude has quit (a plain black prompt), press RESUME. It starts Claude again in that tab.

The first press of RESUME shows a red line, or asks about a fullscreen renderer

Both are first-run screens, not faults. “No conversation found to continue” means there is nothing to resume yet, so Claude Code starts fresh. Nothing to press.

“Try the new fullscreen renderer?” has “Yes, try it” already highlighted. Answer it by hand: click into the Claude Code window, press the Down arrow to move the highlight to Not now, then Enter. Every key was tested on the standard view. It does not ask again.

The “Is this a project you trust?” screen

Press YES on the deck. By hand: the Down arrow, then Enter.

Never plain Enter on this screen - the highlight sits on “No, exit”, so plain Enter quits.

Every request comes back as a plan instead of being done

Plan mode is on (the PLAN MODE key turned it on).

Press MODE (Page 2 - press MORE, row 2, last key - second row, first key) until the line under the prompt says manual mode on.

Claude never asks permission, so YES and NO have nothing to answer

Auto mode is on - it answers for you.

Press MODE (Page 2 - press MORE, row 2, last key - second row, first key) until the line under the prompt says manual mode on.

A slash command says it is “not recognised”

You are typing into a plain terminal or the Claude desktop app, not Claude Code.

Press RESUME, then press the key again.

claude is not recognised, even after installing it

You skipped step 5 of Step 5 in the guide - the PATH line - or the terminal window was already open when you installed, so it does not know the new command exists.

Close every terminal window, open a fresh one, and try again.

A box says the file “originated from an untrusted location” or “Windows protected your PC”

That is HP Sure Click, SmartScreen or similar being careful about a file you downloaded. It is the same file.

Click Remove protection and open, or More info then Run anyway.

A red block says “Exit code 49 - Python was not found”

Fine. Python is not part of this install and nothing on the deck needs it. Claude says so and works the answer out by hand.

Nothing to do.

The screen looks different - the line you type into stays fixed at the very bottom

You are in the fullscreen renderer, either because you said Yes to it or because your Claude Code account started there.

Type /tui default into Claude Code and press Enter. Claude Code restarts itself in the standard view with your conversation intact. /tui fullscreen takes you back the other way.

DIFF says “Resize your terminal to at least 110 columns”

You are in the fullscreen view, where the diff is a side panel that needs a wide window.

Maximize the Claude Code window and press DIFF again - or type /tui default and press Enter for the standard view, where DIFF needs no width.

A box says “Pick an app” or “Get an app to open this claude link”

That key - CLIP, COWORK JOB, YDY RECAP or FAN OUT - hands your clipboard or a task to the Claude desktop app, which is not installed.

It is free at claude.com/download, same login as Claude Code. Every other key works without it.

TELEPORT says there is nothing to teleport

It pulls in a chat you started on your phone or at claude.ai.

Start one there first.

The very first run shows a big colour-theme screen and looks stuck

It is not stuck. It is waiting for you to choose a theme.

Use the Up and Down arrows, then Enter. Dark mode is fine.

Still stuck

Every key's own page is one press of HELP away, and the full help file is at C:\Users\<you>\ClaudeDeck\CLAUDE-DECK-HELP.txt.

If none of that does it, email support@shortcutdeck.com and include a screenshot of the setup check. That one picture usually answers it.

Cloud-synced folders are the single most common cause of trouble. If the product folder sits in OneDrive, iCloud or Dropbox, files get locked and stubbed while the deck is trying to read them. Move it to a plain local folder such as C:\ShortcutDeck and most mysterious behaviour goes away.